Operational terms, reservation commitments, cancellation guidelines, and passenger responsibilities.
All bookings placed online or by phone are subject to vehicle availability and written email confirmation. A valid credit card authorization is required to secure every reservation.
Standard sedans and executive luxury SUVs may be cancelled without charge up to 4 hours prior to scheduled pickup. Executive Sprinter jet vans, stretch limousines, and passenger motorcoaches require a minimum of 24 hours advance cancellation notice. Late cancellations are billed at full estimated fare.
Crownline tracks commercial airline flights in real time. We provide a 30-minute complimentary grace period for domestic commercial flights and 60 minutes for international commercial arrivals. Subsequent waiting time is billed in 15-minute increments at the standard vehicle hourly rate.
All Crownline vehicles are strictly non-smoking (including e-cigarettes and vapes). A minimum $350 sanitation and detailing fee will be assessed for any violation or bio-spill requiring professional vehicle sanitization.
Crownline Car Service LLC is fully licensed and insured pursuant to Texas Department of Transportation regulations. Crownline is not liable for personal items left behind in vehicles, although our chauffeurs make every effort to return forgotten property immediately.